At Tranquil Bed and Furniture Factory, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our Refund and Returns Policy below.
1. Returns
We accept returns on most items under the following conditions:
- Timeframe: Returns must be made within 30 days from the date of delivery or purchase.
- Condition: Items must be returned in their original, unused, and undamaged condition, including all packaging, tags, and accessories.
- Proof of Purchase: A receipt or order confirmation must be provided to process the return.
2. Non-Returnable Items
The following items are non-returnable:
- Custom-made or bespoke furniture (including personalized laser engravings, custom upholstery, and made-to-order items).
- Clearance or sale items.
- Items that have been used, damaged, or altered after delivery.
- Gift cards or vouchers.
3. Refunds
Once we receive your returned item, we will process your refund according to the following:
- Refund Method: Refunds will be processed via the same payment method used for the original purchase.
- Processing Time: Refunds typically take 7-14 business days to process once the return is received and approved. Please note that processing times may vary depending on your bank or payment provider.
4. Exchanges
If you wish to exchange an item for a different size, color, or product, we are happy to assist. Please contact us at sales@tranquilfactories.co.za to initiate the exchange process.
5. Defective or Damaged Items
If your item is defective, damaged during delivery, or does not match the description provided:
- Notify Us Immediately: Contact us within 7 days of receiving the product to report any defects or damages.
- Proof of Damage: Please provide photos of the damage or defect to help us assess the issue.
- Replacement or Refund: We will offer either a replacement or a full refund, depending on the availability of the product and the circumstances.
6. Shipping Fees
- Return Shipping Costs: You are responsible for the cost of return shipping unless the item is defective, damaged, or the wrong product was sent.
- Original Shipping Fees: Original shipping costs are non-refundable.
7. Cancellations
- Orders Not Shipped: If you wish to cancel an order before it is shipped, please contact us immediately. If the order has not yet been dispatched, we will issue a full refund.
- Custom Orders: Custom or made-to-order items cannot be canceled once production has started.
8. How to Initiate a Return or Refund
To initiate a return, exchange, or refund, please contact us via:
- Email: sales@tranquilfactories.co.za
- Phone: +27 67 488 2005
Please include your order number, contact details, and a description of the issue (if applicable).
9. Changes to this Policy
We may update or modify this policy from time to time. Any changes will be posted on this page, and the Last Updated date will be updated accordingly. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Tranquil Bed and Furniture Factory
Email: sales@tranquilfactories.co.za
Phone: +27 67 488 2005
Website: tranquilfactories.co.za