Privacy Policy

Last Updated: 24 May 2025

At Tranquil Bed and Furniture Factory, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us through our website and services.

1. Information We Collect

We collect the following types of information:

• Personal Information: This includes details such as your name, email address, phone number, billing address, shipping address, and payment information when you place an order or contact us.
• Non-Personal Information: This includes details about your device, IP address, browser type, and how you interact with our website.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Provide customer support and respond to your inquiries.
• Improve our products, services, and website functionality.
• Send you promotional offers and updates (you can opt-out at any time).
• Comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and business, such as payment processors, delivery companies, and email marketing services.
• Legal Compliance: We may disclose your information when required to do so by law or when we believe such action is necessary to comply with legal obligations or protect our rights.

4. Security of Your Information

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience, analyze trends, and administer the site. Cookies are small files stored on your device that help us track your preferences and provide personalized content. You can adjust your browser settings to refuse cookies, but this may affect your ability to use some features of our site.

6. Your Rights and Choices

• Access and Update: You can access and update your personal information by logging into your account on our website or by contacting us directly.
• Opt-Out of Marketing: If you no longer wish to receive promotional emails, you can unsubscribe by clicking the “unsubscribe” link at the bottom of any marketing email.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy.

7. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the Last Updated date will be revised accordingly. Please review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about our privacy practices, please contact us at:

Tranquil Bed and Furniture Factory
Email: sales@tranquilfactories.co.za
Phone: +27 67 488 2005
Website: tranquilfactories.co.za